How do I pause or cancel my subscription?
- Log into your patient account
- Select “settings” from top menu
- Scroll down to “Shipment Information”
- Select “pause” if you’d like to skip one or more shipments
- Select “cancel” if you’d like to cancel your subscription altogether
We do ask that you cancel or pause your subscription no later than 48 hours prior to your scheduled shipping date to avoid any incurred charges or unwanted shipments. If you do request to cancel or pause your subscription after that timeframe, we may be unable to accommodate your request.