Shipping Delays

While we strive to have all orders ship out from our various fulfillment pharmacies in 24 hours or less, we are experiencing delays. 

Delays are currently being caused due to the following items: 

  • In order to keep you and our staff safe we have increased social distancing measures, lowering the total number of employees that can safely be working from the same facility has lead to a longer processing time for orders. We are working additional hours of coverage to make up the delay. 
  • With more people staying home, we have an influx of new patients who are submitting consultations and orders for their medications. We are working to increase our team as well to keep up with the demand.
  • USPS Shipping Timelines have been adjusted, they released their own FAQs in April that you can review here: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes

Our care team is paying extra attention to all orders right now so we can get your order back on track. Unfortunately, we do not have the ability to expedite any orders at this time.