What is the cancellation policy?
Cancellation or pause of any subscription or auto-refill is to occur, at minimum, 48 hours prior to your next shipment date to avoid any unwanted charges or shipments. Once a prescription medication has been processed by our pharmacy, the medication cannot be canceled or refunded.
To cancel or pause from your patient account:
Log into your patient account
Select “settings” from top menu
Scroll down to “Shipment Information”
Select “pause” if you’d like to skip one or more shipments
Select “cancel” if you’d like to cancel your subscription altogether